Shipping & Returns

How soon can I receive my goods?

All orders will ship out from Petssuppliespro  (Sichuan, China). After We received your payment, we'll have 21 business days to process your order, (Custom-made items need 30 business days). You will also immediately receive an email of delivery status from us when your order is shipped out. Usually it will take another 4-5 business days for EMS/TNT/DHL Delivery to reach your hand. And you will receive an email notification the day your order has been shipped .

Please note If you choice EMS/ TNT/DHL, Your phone No. is required. Item must be received and sign by the people in the address. EMS or TNT/DHL will call you in case of that they can not find people in the address and they never leave the item in front of your door. They will send it back after 2 or 3 times delivery. We encourage you to leave you phone No. to increase safety and avoid delay of shipping.

To which countries do you deliver to?

We can deliver to the worldwide.